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A great assortment of beautiful shoes of nice shoe brands!

Great selection of trendy shoes at affordable prices!

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How do I make a return?

When the shoes don’t satisfy your expectations, you can easily return your order. Before sending your order back to us, you should first sign in your return on your webshop account. That way we have all the data available to process your return. Next, you will need to leave the strip, found at the bottom of your bill, in the shoe box you wish to return. This is necessary for identifying your return.
If you have any problems signing in your return, please contact our customer support, thy will be glad to help you.

  • Free return through a berca.be shop
    This is free of any shipping fees! After signing in you return online, you just need to deposit the shoes in one of our berca.be shops in Merksem, Evere, Brugge, Roeselare, Mechelen, Aartselaar, Lier, Sint-Truiden, Sint-Joris-Winge or Lochristi. Please note that the shoes must be in their original boxes, otherwise, are shop personnel won’t accept your return.
  • Return at your own cost through a postage package
    After signing in you return online, you can ship your return through a courier service to the address found on the bill (Berca-Webshop, Hoogbeverenstraat 25, 8850 Ardooie, België) . The shipping fees depend on the courier company and the country whence you are sending the package. Please pack the shoes in their original shoe box and a decent packing.
Can I swap my shoes for another pair?

When you want a other pair of shoes, you can order a new pair. The shoes that don’t meet your needs, can easily be returned. We refund your returned order as soon as possible.

On what conditions can I return my order?

You can return your order under following conditions:

  • Within 14 days after receipt.
  • The shoes are in the same condition as when you received them.
  • Your returning shoes are contained within their original shoebox.
  • When returning the shoes trough a courier, you need to provide the shoebox with a packaging.

In order to give you the best service available, it’s imperative that your return is checked in online in advance.

How can I check in my returning package?

When you wish to return your order, you will need to check in your returning package in advance. Browse to our webshop and sign in with your sign in data: http://www.berca.be/en/my-account/.

When logged in, you’ll find a list of your order history on the bottom of your account page. Click on the “View details”  button from the order you want to return some shoes from.

Next, check off the article(s) you want to return. If you ordered more than one of the same articles, you will be able to specify a amount. Click the “sign up a return” button to continue.

Depending on the payment method you selected when placing your order, you will now be able to select one of these refund methods:

  • Payments made with a credit card
    You will have the choice to get refunded through your credit card or through a coupon.
    Please fill in a reason for your return and click on the confirmation button to continue.
  • Payments made with bancontact or bank transfer
    You will have the choice to get refunded through a bank transfer or a coupon. When choosing bank transfer, you will have to fill in a valid IBAN bank account number. When your bank account number is registered outside Belgium, you will also have to fill in a BIC code.
    Information about IBAN numbersInformation about BIC codes.

As soon as your return is delivered to our HQ, we will refund your order. When you chose a refund through a coupon, this will be mailed to your email address. This coupon is valid in all our stores and on the webshop. You can find a list of our stores here.

How long does it take to get my refund?

As soon as we receive the shoes in our headquarters, your return will get processed. After processing, your return will be refunded as soon as possible, and will never take longer than 30 days.

How will my return get refunded?

This depends on how you paid your order.
Following payment methods get refunded by bank transfer:

  • Bank transfer
  • Bancontact/Mister Cash
  • ING HomePay
  • Belfius Direct Net

Following payment methods get refunded through your credit card / online payment account:

  • Visa
  • Mastercard
  • PayPal