I am not receiving any mails for my order, why?

As many of our email communications with you are generated by software, email providers like gmail and Hotmail will see these mails as spam and treat them that way. Most email clients have a special folder for that kind of emails, usually called “spam” or “unwanted emails” folder. Your email provider will usually provide options you can adjust so that our emails won’t end up in those folders and are delivered to your inbox.

Please keep in mind that much email providers delete these emails on frequent periods. This frequency can be different for each provider. These emails get deleted to prevent your inbox from getting full.

Please contact our customer support through our contactform, if you can’t find any mails in your spam folder.