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On what conditions can I return my order?

You can return your order under following conditions:

  • Within 14 days after receipt.
  • The shoes are in the same condition as when you received them.
  • Your returning shoes are contained within their original shoebox.
  • When returning the shoes trough a courier, you need to provide the shoebox with a packaging.
  • Berca.be can only take back textile articles that still have the original tag and are in a good condition so we can put them back into the shop. We can no longer sell products that show obvious traces of use (make-up stains, odors, etc.), although they have no other defects.
  • For orders of €75 or more, a €2.99 administration fee may be charged upon return if the remaining order total after deducting the returned items is less than €75.

You don't need to register your returns before sending.